PRIVACY POLICY

PRIVACY POLICY - THE BASICS

When you interact with our automated chatbot, we collect:

a) Information from your messaging account:
   - Your name as displayed on Facebook, Instagram, or WhatsApp
   - Your unique user/sender ID provided by the platform
   - For WhatsApp, your phone number

b) Information you provide during conversation:
   - Vehicle information (year, make, model, size, condition)
   - Service preferences and budget range
   - Customer habits (where you store your vehicle, washing frequency)
   - Preferred appointment dates and times
   - Photos you send (for example, vehicle wrap inquiries)
   - Any other information you voluntarily share in the chat

c) Conversation history:
   - All messages exchanged between you and our chatbot
   - Date, time, and channel of each message
   - Bot's responses, recommendations, and any links sent

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:
   - Respond to your inquiries about our services and pricing
   - Recommend appropriate services based on your vehicle and needs
   - Send you booking links to our scheduling platform (Setmore)
   - Capture qualified leads for follow-up by our team
   - Send periodic follow-up messages if you stop responding
   - Generate discount codes for promotional offers
   - Improve our customer service quality
   - Notify our team when human assistance is needed
   - Maintain records required for legal and business purposes

3. THIRD-PARTY SERVICES

To operate the chatbot, we use the following third-party service providers. Your information is shared with them only as necessary to provide our service:

a) OpenAI (United States)
   Purpose: Processing your messages to generate AI responses.
   Data: Your messages, conversation context, vehicle information.
   Privacy: https://openai.com/policies/privacy-policy

b) Meta Platforms (Facebook, Instagram, WhatsApp)
   Purpose: Delivering messages through their platforms.
   Data: Profile name, sender ID, message content.
   Privacy: https://www.facebook.com/privacy/policy/

c) Google (Google Sheets)
   Purpose: Storing lead information for our sales team.
   Data: Name, phone, vehicle details, service interest, summary.
   Privacy: https://policies.google.com/privacy

d) Setmore
   Purpose: Booking appointments for our services.
   Data: We send you links to Setmore; if you book, Setmore collects your booking information per their privacy policy.
   Privacy: https://www.setmore.com/privacy

e) Railway (Hosting)
   Purpose: Hosting our chatbot software and database.
   Data: Your conversation history and customer information.
   Privacy: https://railway.app/legal/privacy

We do not sell your personal information to third parties.

4. DATA RETENTION

We retain your information for as long as you remain an active customer or potential customer, plus 24 months after our last interaction. After that period:
   - Inactive conversations are archived
   - Lead information is retained for business records as required by Puerto Rico tax and business law
   - You may request deletion of your data at any time (see Section 6)

5. DATA SECURITY

We protect your information through:
   - Encrypted database storage
   - Secure HTTPS communication for all data transfers
   - Access controls limiting who on our team can view your data
   - Industry-standard authentication tokens for all third-party integrations

However, no system is completely secure. We cannot guarantee absolute security of your data.

6. YOUR RIGHTS

You have the right to:
   - Request access to the personal information we have about you
   - Request correction of inaccurate information
   - Request deletion of your information
   - Withdraw consent for us to process your information
   - Opt out of follow-up messages at any time (reply "STOP")
   - Request a copy of your conversation history

To exercise any of these rights, contact us at:
   Email: splashcarwashpr@gmail.com
   Phone: 787-702-6289
   Address: 1417 Cll 20 S O, San Juan, Puerto Rico, 00923

We will respond to your request within 30 days.

7. AUTOMATED DECISION-MAKING

Our chatbot uses AI (artificial intelligence) to respond to your messages. The bot may:
   - Recommend services based on your vehicle and preferences
   - Quote prices for services on our menu
   - Generate discount codes
   - Decide when to refer your case to a human team member

You can always request to speak with a human team member by typing "speak with a person" or by calling us at 787-702-6289.

8. CHILDREN'S PRIVACY

Our services are intended for customers aged 18 and older. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us to have it deleted.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Significant changes will be communicated through our chatbot or by other appropriate means. The "Last Updated" date at the top of this policy indicates when it was most recently revised.